Support Position for Oracle Products Running on VMWare Virtualized Environments
Purpose
---------
Explain to customers how Oracle supports our products when running on VMware
Scope & Application
----------------------
For Customers running Oracle products on VMware virtualized environments.
No limitation on use or distribution.
Support Status for VMware Virtualized Environments
--------------------------------------------------
Oracle has not certified any of its products on VMware virtualized
environments. Oracle Support will assist customers running Oracle products
on VMware in the following manner: Oracle will only provide
support for issues that either are known to occur on the native OS, or
can be demonstrated not to be as a result of running on VMware.
If a problem is a known Oracle issue, Oracle support will recommend the
appropriate solution on the native OS. If that solution does not work in
the VMware virtualized environment, the customer will be referred to VMware
for support. When the customer can demonstrate that the Oracle solution
does not work when running on the native OS, Oracle will resume support,
including logging a bug with Oracle Development for investigation if required.
If the problem is determined not to be a known Oracle issue, we will refer
the customer to VMware for support. When the customer can demonstrate
that the issue occurs when running on the native OS, Oracle will resume
support, including logging a bug with Oracle Development for investigation
if required.
NOTE: Oracle has not certified any of its products on VMware. For Oracle RAC, Oracle will only
accept Service Requests as described in this note on Oracle RAC 11.2.0.2 and later
releases.
支持Oracle产品的位置上运行VMware虚拟化环境
目的
---------
向客户解释如何支持我们的产品在Oracle上运行虚拟机
范围及应用
----------------------
在VMware虚拟环境中运行Oracle产品的客户。
没有使用或分配的限制。
针对VMware的虚拟化环境的支持状态
--------------------------------------------------
Oracle没有注册过任何其产品在虚拟机虚拟环境中.
Oracle支持将帮助客户以下列方式运行Oracle productson的VMware
: Oracle将只提供支持的问题,或者是已知的发生在本地操作系统,也可以被证明是不是由于运行虚拟机。
如果一个问题是一个已知的oracle的问题,oracle的支持将推荐合适的解决方案在本地操作系统。 如果这个方法不工作在虚拟机虚拟环境,客户将被虚拟机的支持。 当客户能证实神谕的解决方案不工作,当运行的本地操作系统,oracle将简历的支持,以及包括测井错误与甲骨文发展进行调查(如果需要)。
如果问题是决定不让他们一个已知的oracle的问题,我们将提交客户虚拟机的支持。 当客户能证实这个问题发生在运行的本地操作系统,oracle将简历的支持,以及包括测井错误与oracle发展进行调查(如果需要)。
注:未注册的其在虚拟机的oracle产品。 对Oracle RAC,oracle将只接受oracle RAC 11.2.0.2释放后所述的服务请求一条。